Tag: customer experience

In the age of Twitter threads and Instagram reels, it’s easy to get caught up in wanting to try out every hot trend promising to change your life.

In the world of Agile software development, a natural tension has emerged between the engineering and UX functions.

If product thinking is foreign to your organization, but you like the idea of building software that customers love, you might be ready to put product concepts and practices into use. In this article, we will discuss some simple, low-risk ideas for getting started.

Real-time sentiment analysis for voice uses AI to detect emotional cues – like tone, pitch, and pace – as conversations unfold. Unlike post-call analysis, this technology helps teams respond to emotion in the moment. In a recent proof of concept with a financial services organization, recognizing live sentiment enabled more empathetic, effective interactions. While the tech runs on AI models like STT and NLP, the impact is deeply human: better conversations, stronger connections, and smarter decisions.